Refund & Return Policy
Last updated: Feb 17, 2026
We want you to love your purchase! If you're not satisfied, we're here to help.
Return Eligibility
You may return products within 7 days of delivery if:
- Product is damaged or defective
- Wrong product was delivered
- Product seal/packaging is intact (for unopened items)
- Product is unused and in original condition
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Opened or used perfumes
- Opened cosmetics (except if defective)
- Products without original packaging
- Damaged items due to misuse
- Products purchased during clearance sales (unless defective)
Return Process
Step 1: Contact Us
Within 7 days of delivery, contact us via:
- WhatsApp: +880 1XXX-XXXXXX
- Phone: +880 1XXX-XXXXXX
- Email: support@premiumaroma.com
Provide:
- Order number
- Photos of the product and packaging
- Reason for return
Step 2: Return Approval
Our team will review your request within 24 hours and provide:
- Return approval or rejection
- Return shipping instructions
- Return authorization number
Step 3: Ship the Product
- Pack the product securely in original packaging
- Include all accessories and documentation
- Ship via our courier partner (arranged by us)
- We will arrange pickup from your address
Step 4: Inspection & Refund
Once we receive the returned product:
- We will inspect within 2-3 business days
- If approved, refund will be processed
- You'll receive confirmation via SMS/Email
Refund Methods
Cash on Delivery (COD) Orders
Refunds will be processed via:
- bKash: Within 3-5 business days
- Bank Transfer: Within 5-7 business days (provide account details)
- Store Credit: Instant (can be used for future purchases)
Online Payment Orders
- Refund to original payment method
- Processing time: 7-10 business days
- Bank processing may take additional time
Return Shipping Costs
- Defective/Wrong Items: We cover all return shipping costs
- Change of Mind: Customer pays return shipping (if eligible)
- Exchange: Free if product is defective, otherwise customer pays
Contact Us
For returns, refunds, or exchanges, reach out to us:
- WhatsApp: +880 1XXX-XXXXXX
- Phone: +880 1XXX-XXXXXX
- Email: support@premiumaroma.com
- Hours: Sat-Thu, 10 AM - 8 PM