Frequently Asked Questions

Prime Premium Aroma is Bangladesh's leading online retailer of premium inspired perfumes and cosmetics. We offer high-quality fragrance alternatives and beauty products at affordable prices.

Our perfumes are inspired versions of popular luxury fragrances, not the original branded products. We clearly disclose this on our website and product descriptions. They are high-quality alternatives that capture the essence of the original scents.

You can reach us via:

• WhatsApp: +880 1XXX-XXXXXX (Fastest)
• Phone: +880 1XXX-XXXXXX
• Email: support@premiumaroma.com

Our hours: Saturday-Thursday, 10 AM - 8 PM

Longevity varies by fragrance:

• Light fragrances: 2-4 hours
• Moderate fragrances: 5-8 hours
• Strong fragrances: 8+ hours

Longevity also depends on skin type, weather, and application method. Check product details for specific information.

Most perfumes are available in:

• 50ml (Perfect for trying new scents)
• 100ml (Best value for favorites)

Cosmetic sizes vary by product. Check individual product pages for available options.

We always recommend a patch test before full use, especially if you have sensitive skin. Apply a small amount on your wrist and wait 24 hours to check for any reaction. If irritation occurs, discontinue use immediately.

To maximize longevity:

• Store in a cool, dry place
• Avoid direct sunlight
• Keep away from heat sources
• Keep bottle tightly closed when not in use
• Avoid humid environments (not in bathroom)

1. Browse our products and select what you want
2. Choose variant (size/color) and click "Buy Now"
3. Fill in your delivery information
4. Select delivery zone and payment method
5. Review and confirm your order
6. You'll receive a confirmation via SMS/WhatsApp

We currently accept:

• Cash on Delivery (COD): Pay when you receive
• bKash: Online mobile payment (where available)

You can modify or cancel your order within 24 hours if it hasn't been shipped. Contact us immediately via WhatsApp or phone. Once shipped, modifications are not possible.

Yes! We regularly offer:

• Seasonal sales and discounts
• Free delivery on orders above ৳2,000
• Bundle deals

• Inside Dhaka: 2-3 business days
• Outside Dhaka: 3-5 business days

Delivery times may vary during holidays or due to unforeseen circumstances.

• Inside Dhaka: ৳60
• Outside Dhaka: ৳120
• FREE on orders above ৳2,000

Yes! You'll receive an order number when you place your order. Use it to track your delivery status on our Order Tracking page.

Our delivery partner will call you before delivery. If you're unavailable, you can:

• Request delivery at a specific time
• Have someone else receive it (inform them)
• Reschedule delivery (may incur additional charges)

You can return products within 7 days if they're damaged, defective, or wrong items. Unopened products with intact seals are eligible for return. For full details, check our Refund & Return Policy.

1. Contact us within 7 days via WhatsApp/phone
2. Provide order number and photos
3. Wait for return approval
4. We'll arrange pickup from your address
5. Refund processed after inspection

Refund processing times:

• bKash: 3-5 business days
• Bank Transfer: 5-7 business days
• Store Credit: Instant